Return Policy

Return Policy – Vyvras

At Vyvras, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The item arrives damaged, defective, or incorrect

  • The request is made within 30 days of receiving your order

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Original packaging must be included

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse, wear and tear, or improper handling

  • Promotional or clearance items

  • Products returned without prior approval

3. How to Request a Return

To initiate a return, please contact our support team at:

📧 support@vyvras.com

Include:

  • Your order number

  • Photos or videos clearly showing the issue

  • A brief description of the problem

Our team will review your request and provide return instructions if approved.
The average return request review time is 72 hours.

4. Return Shipping

  • Customers are responsible for return shipping costs in cases of remorse purchase, change of mind, or order cancellation

  • Customers are also responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • We recommend using a tracked shipping service

  • Vyvras is not responsible for lost or delayed return shipments

5. Refunds

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection

  • Approved refunds will be issued to the original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or credit card company

  • Processing times may vary

If the issue persists, contact us at support@vyvras.com

7. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact our support team with details.

8. Contact Information

For any questions regarding this policy, please contact us:

📧 support@vyvras.com