Return & Refund Policy

At Vyvras, we want you to feel confident with your purchase. That's why we offer a 30-Day Money-Back Guarantee, starting from the date your order is delivered.

30-Day Money-Back Guarantee

You may open and try your product during the 30-day period.

If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and you may return the product for a full refund to your original payment method.

Normal use of the product during the trial period does not void the guarantee.

No restocking fees apply to eligible 30-day returns.

How to Request a Return

To start a return, email:

vyvras.sup@gmail.com

Please include:

Your order number
The name or email used for the order
A brief reason for the return

Our customer support team will provide the return instructions and, for eligible returns, a prepaid return shipping label.

Please do not send a product back without first contacting us.

Defective, Damaged or Incorrect Items

If your product arrives damaged, defective, or you receive the wrong item, contact us within 30 days of delivery.

We may ask for a photo or video so we can quickly verify the issue.

Once confirmed, we will offer a replacement or a full refund at no additional cost to you.

Return Conditions

Products may be opened and used normally during the 30-day trial.

To qualify for the Money-Back Guarantee:

The return request must be submitted within 30 days of delivery.
The product must be returned following the instructions provided by our support team.
The main product, equipment, and reusable accessories originally included with the order must be returned.
Products intentionally damaged, misused, altered, or damaged through improper handling are not eligible for the guarantee.

Normal use of included consumable products during the trial period does not disqualify your return.

Refund Processing

Once your return is received, we will inspect and process it as quickly as possible.

Approved refunds will be issued to the original payment method.

Please allow approximately 3–5 business days for us to process the refund after the return is approved. Your bank or payment provider may require additional time for the refund to appear in your account.

Exchanges

If you prefer an exchange instead of a refund, contact our support team within 30 days of delivery.

We do not charge restocking or exchange fees for eligible 30-day returns or exchanges.

If your item is defective, damaged, or incorrect, replacement shipping is provided at no cost.

Incorrect Address or Refused Delivery

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect address, incomplete address, or refused delivery, please contact us. Additional shipping charges may apply if you request reshipment.